Privacy Policy

OCARS For Car Spare Parts LLC ("OCARS", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit ocars.ae, submit an enquiry, request a quotation, contact us through WhatsApp, email or telephone, or otherwise communicate with us regarding automotive spare parts and related services.

This Privacy Policy is intended to explain our practices in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as applicable to our activities.

1. Information We Collect

When you submit an enquiry, request a quote, contact us or place an order, we may collect:

• Name
• Company name, where applicable
• Email address
• Phone or WhatsApp number
• Country or location
• Vehicle make, model and year
• VIN, chassis number or other vehicle information provided by you
• Parts or products requested
• Delivery or shipping information
• Details of your enquiry or communication
• Other information you voluntarily provide to us

We may also automatically collect basic technical information when you use our website, such as your IP address, browser type, device type, pages visited and general website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests
• Identify and source automotive spare parts
• Prepare quotations
• Check product availability
• Process and coordinate orders
• Arrange shipping, customs and delivery
• Process payments where applicable
• Communicate with you regarding your enquiry or order
• Provide customer support
• Improve our website and services
• Prevent fraud, misuse or unauthorised activity
• Comply with applicable legal and regulatory requirements

3. WhatsApp and Other Communications

If you contact us through WhatsApp, email, telephone or another communication channel, we may use the information provided to respond to your enquiry, prepare quotations, source parts and process your order.

Communications through third-party platforms such as WhatsApp may also be subject to the privacy policies and terms of those platforms.

4. How We Share Your Information

We do not sell, rent or trade your personal information.

We may share relevant information where reasonably necessary to provide our products and services. This may include sharing information with:

• Automotive spare parts suppliers and distributors
• Manufacturers
• Shipping and logistics providers
• Customs clearance providers
• Payment service providers
• Website, hosting and technology providers
• Professional advisers
• Government or regulatory authorities where required by law

We aim to share only the information reasonably necessary for the relevant purpose.

5. International Data Transfers

Some of our service providers or business partners may process information outside the United Arab Emirates. Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable UAE data protection requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, complete transactions, provide customer support, maintain business records, comply with legal obligations and resolve disputes.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, destruction, alteration or misuse.

However, no website or electronic communication system can be guaranteed to be completely secure.

8. Cookies

Our website may use basic cookies and similar technologies to support website functionality, security and performance.

We do not currently use cookies for third-party advertising. You may control or disable cookies through your browser settings, although this may affect certain website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from OCARS and may have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

10. Your Rights

Subject to applicable UAE data protection law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where permitted by law
• Request information about how your personal information is processed
• Object to certain processing activities where applicable
• Withdraw consent where processing is based on consent

Certain information may need to be retained where required by applicable legal, accounting, tax or regulatory requirements.

11. Direct Marketing

We may contact you regarding your enquiries, quotations, orders or existing business relationship with us.

Where we send promotional communications, you may request that we stop receiving such communications at any time.

12. Children's Privacy

Our website and services are primarily intended for businesses, vehicle owners and other customers. We do not knowingly seek to collect personal information from children through our website.

13. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests from authorities, comply with court orders, prevent fraud or protect the rights, property or safety of OCARS, our customers or others.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements. The "Last Updated" date at the beginning of this page indicates when the policy was most recently revised.

15. Contact Us

If you have any questions or requests relating to this Privacy Policy or your personal information, please contact us:

Website: ocars.ae

Contact Page: ocars.ae/contact/

WhatsApp / Phone: +971 4 832 1522

16. Governing Law

This Privacy Policy is governed by the applicable laws of the United Arab Emirates. Nothing in this Privacy Policy is intended to limit any rights or protections available to individuals under applicable UAE data protection legislation.